- About us
- Payment methods
- Return & exchange
- Terms of service
- Intellectual Property Rights
Return & exchange
Thank you for shopping at ellafancy. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund.please don’t hesitate to contact us at [email protected] .we will try our best to meet your request.
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
ellafancy Kind reminder: Any addresses on the parcel are not approved as the return address.
Returned package without an authorized return address from customer service representatives will not be refunded or exchanged. We will issue a refund to your original payment method within a week.
Returns &Exchanges Policy
-Purchase (except swimwear ) can be returned or exchanged within 15 days from the delivered date.
-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.
- Please contact our customer service at [email protected]
- Our customer service will contact with you in 24 hours after return/exchange request approved.
- Ship the return package to our warehouse and submit the return shipping tracking information(tracking number & delivery company) on our website.
- Refund or exchange will be issued in one week after we receive you returned package. A confirmation email of refund or exchange will be sent to your email box
Purchase Not Eligible for Return
-Swimwear、accessories is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
We accept order cancellation before the product is shipped or produced. If the order is confirmed cancelled ,you will get full refund. We process the refund action within 2 business days.
We do not accept order cancellation request once the product is shipped out.
The number of day taken for refunds to be processed after refund has been accepted:2 business day.
CHICV UK LIMITED，Suite 31a Philpot House,Rayleigh ,Essex ,SS67HH（NOT RETURNADDRESS )